2014 February Newsletter
Citizens State Bank recently received an alert that customers at another community bank reported receiving automated phone calls with a recording claiming that the call was coming from their bank. The recording then instructed the customers to provide their private account information. Customers who did so later discovered that unauthorized attempts had been made to access the funds in their accounts.
Citizens State Bank would like to remind you to never share personal account information with anyone requesting it over the phone or in an email. Citizens State Bank will NEVER ask for personal account information in this manner.
Below are some consumer tips to help you avoid falling victim to these and other kinds of fraud. Please share them with your friends and loved ones so they, too, can keep their accounts safe – no matter who they bank with.
Helpful Bank Account Security Tips:
- Never give out your personal financial information in response to an unsolicited phone call, fax or email, no matter how official it may seem. Regardless of whether the party on the other end is an automated recording or a live person, hang up and immediately call your bank to report the solicitation.
- Do not respond to email that may warn of dire consequences if you do not validate your information immediately. Instead, first contact your bank or financial institution to confirm the email's validity, and only do so using a telephone number or website that you know to be genuine. Even just clicking on a link in the suspicious email can give a criminal access to your personal information.
- Check your credit card and bank account statements regularly and look for unauthorized transactions, even small ones. Some thieves hope small transactions will go unnoticed, so report any discrepancies immediately.
- When submitting financial information on a website, look for the padlock or key icon at the top or bottom of your browser, and make sure the Internet address begins with "https." This indicates that the information is secure during transmission.
- Report any suspicious activity to the Internet Crime Complaint Center, a partnership between the FBI and the National White Collar Crime Center. Their website can be found at www.ic3.gov.
- If you have already responded to an email or phone call that in hindsight seems suspicious, contact your bank immediately so they can initiate steps to protect your account and your identity.